吉達遨途中轉酒店 - 1 號客運大樓的

The room was really clean and extremely comfortable, and definitely helped given that we had a long layover. However, the service is really bad. We had to wait in a queue for about an hour just to get to the reception desk. Apparently it’s always like that so I don’t really understand the value of making reservations ahead of time. They definitely are understaffed. If they can’t hire anyone else then the least they could do is issue out tickets and have enough seating to accommodate guests so that people aren’t frustrated. Amenities are decent but there’s no dental kit or even a bin in the bathroom.

Take our good rest before the next flight.

Booked and pre-paid a six hour stay whilst in transit. Arrived 5 minutes before my reservation time to find a queue for check-in. One clerk doing the check-in watched by two male staff who were taking no part in the process. Each check-in was taking 10 - 15 mins to process. All seats in the reception area were occupied by family members of those waiting in queue which included a number of families with young children. Not effort was made by staff to mitigate discomfort for waiting guests, despite there being a large restaurant area with seating and buffet just behind reception that was unoccupied. After 90 minutes of standing in line I finally checked in. I enquired about a refund for the 90 mins I had paid for room occupancy but had been prevented from using. This was not given. Complaints made to customer services with a request for a 25% refund to account for the 25% of the time I had paid for the room and had been unable to use due to the inefficiency of the check-in process were replied to saying no refund would be made and no apologies were given. Exceptionally poor customer service in all aspects. Do not book here.